Nonprofit FAQs

Click on the category below to view answers to common questions we receive from nonprofit organizations:

Important Wells Fargo Update: Encrypted Email for Payment Manager Remittance Coming June 10

Beginning June 10, 2022, a new process will go into effect for organizations that receive workplace giving funds from America’s Charities via electronic payments. 

Our electronic payments processor, Wells Fargo, will start sending remittance using the Zix encrypted email messaging system rather than by Secure Document Delivery (SDD). This new encrypted email process will provide a more user-friendly option for your organization, as well as eliminate the need for secondary authentication, which will be required when signing on to SDD beginning June 26.

Below is a summary of key changes Wells Fargo is making that will impact your organization:  

  • Instead of signing on to SDD each time you retrieve remittances, you only need to register for the Zix service once. Once registered, future sign-ons will only require your organization to enter its password.
  • With this change, remittance emails from Wells Fargo, on America’s Charities’ behalf, will be sent from instead of
  • The subject line for the remittance emails will be “Payment details from America’s Charities sent by Wells Fargo.” 
  • Your organization will be asked to register and create a password for sign-on the first time you receive a Zix secure email from Wells Fargo.
    • The username for your account is your email address. 
    • If your organization has multiple email addresses, you will need to choose the address to which the notification was sent.
  • After successfully signing on, you will be able to read the message; then open and save attachments.
  • Organizations that don’t collect remittance information from SDD prior to June 26 may be required to use the secondary authentication process to retrieve it.
  • Wells Fargo will send an email for each remittance payment. 
  • After 30 days, your organization will receive a reminder email if the remittance has not been collected. You should contact America’s Charities to have the remittance resent. 

How to get more information:

The following resources have additional information about registering and using Zix encrypted email:

For additional information about the SDD secondary authentication change, refer to the email (PDF) your organization’s current recipient will receive on June 3rd.

I Received Money from America’s Charities

  1. We received a check from you. Why am I receiving funds from America’s Charities? Are we a member of America’s Charities?

    There are a few reasons why you might have received a check from America’s Charities.

    The first is that your nonprofit is a member of America’s Charities. We have worked with you to place your agency into various campaigns, such as the Combined Federal Campaign, state run campaigns and Private Sector campaigns. We then disburse funds raised from those campaigns to you. Click here to review our list of current members or please contact us at (703) 222-3861 to verify if you are a member.

    The second is that as a nonmember charity, your agency was selected by a donor participating in a workplace giving campaign that America’s Charities manages. Click here for more information about workplace giving and how America’s Charities helps nonprofits raise unrestricted, sustainable funds.

  2. I received a check from America’s Charities, where can I find the payment details for this check?

    Visit and enter the login information that was included on your check stub. Click here for instructions on generating a report containing the payment details.

  3. The username and password provided on the check stub we received from America’s Charities does not work. Who can I contact for help?​

    First, please make sure you are visiting the correct website:

    For assistance accessing your account, click here to submit a request to our help desk team

  4. How often should we expect a payment from America’s Charities?

    Your agency will receive funds from America’s Charities on a monthly or quarterly basis depending on the campaign’s chosen distribution schedule. If you have additional questions regarding timing of your payments, please click here to submit your question to our support staff.

Membership and Charities Listed on America’s Charities’ Website

  1. How do I become a member of America’s Charities?    

    Click here to learn about America’s Charities member benefits and eligibility criteria.

  2. How can I get my charity listed on your website?

    To be listed on our website, you must be a nonprofit member of America’s Charities. If a donor pledges money to your nonprofit through a workplace giving campaign that America’s Charities manages, you will receive money from us, but that does not make you are a member of America’s Charities. Click here to learn more about our nonprofit solutions and member benefits. 

  3. I am a nonprofit member of America’s Charities and have a question about the Membership Application. Whom should I contact for help? ​

    Whether you are a NEW or RETURNING nonprofit member, you must submit a member application to America’s Charities each year. The deadline for submitting materials is typically late September, early October.

    If you are having trouble completing your application, logging in, or have a question about the member application, please contact our Membership Application team at (703) 222-3861, extension 4953 or via email at with “Member Application Help” in the subject line.

  4. I am the new representative for an America’s Charities member nonprofit. What do I do?

    Please notify America’s Charities of the change in contacts at your organization by emailing us at with the new person’s name, title and contact information. We will update our records, including who is listed on our member notification email list.

    Visit the “Resource” section of America’s Charities Member Portal to access America’s Charities’ Member Toolkit for answers pertaining to:

    • Donor Reports
    • Member Events & Programs
    • Marketing & Promotion Opportunities
    • An overview of workplace giving and the difference between CFC, State & Local, and private sector campaigns

Tax Receipts, Reports, and Donor Thank You Letters

  1. Does America’s Charities send “thank you” notes on behalf of our agency?  

    Charities are responsible for acknowledging donor gifts. America’s Charities does not send thank you letters on your behalf. Click here to access our Employee Donor Cultivation Toolkit and webinar recording for ‘thank you’ templates and best practices for communicating with Federal, State & Local, and private sector employee donors.

  2. Does my organization have to provide donors with a tax receipt for their workplace giving donation?

    No, you do not. Immediately after an employee donor pledges through a workplace giving campaign managed by America’s Charities, they receive a “pledge confirmation.” Additionally, by February 7th of the following giving year, America’s Charities provides a pdf file to each corporate client that contains the tax receipt for all employee donors. Employee donors can also access their tax receipt through the employer’s online giving website around the same time.

    However, you are responsible for sending thank you letters to those who have requested an acknowledgment. Click here to access our Employee Donor Cultivation Toolkit and webinar recording for ‘thank you’ templates and best practices for communicating with Federal, State & Local, and private sector employee donors. 

  3. How do I obtain a report with all checks issued to our organization?  ​

    Please click here to submit a request and our support staff will provide you with this report.

Nonprofit Account Information

  1. How do we update our account information or sign up to receive funds faster via EFT?

    Please click here to update your information and our support staff will update your account information. Note, you can also use this form to request that your funds be distributed via Electronic Funds Transfer (EFT), which we highly encourage. 

  2. Can you help me log into or set up my organization’s #GivingTuesday account?​

    America’s Charities is proud to be one of the leading providers of resources and ideas that help nonprofits and businesses leverage Giving Tuesday for fundraising and donor engagement.  You can view our library of resources at Giving Tuesday was created by 92nd Street Y in 2012 and has grown to become a movement that brings businesses, nonprofits, and individuals together to celebrate and encourage giving. To login or create your organization’s Giving Tuesday account, visit

If you did not find an answer to your question in our FAQ above, please contact