Click on the category below to view answers to common questions we receive from nonprofit organizations:

I Received Money from America's Charities

  1. We received a check from you. Why am I receiving funds from America’s Charities? Are we a member of America’s Charities?

    There are a few reasons why you might have received a check from America’s Charities.

    The first is that your nonprofit is a member of America’s Charities. We have worked with you to place your agency into various campaigns, such as the Combined Federal Campaign, state run campaigns and Private Sector campaigns. We then disburse funds raised from those campaigns to you. Click here to review our list of current members or please contact us at (800) 458-9505 to verify if you are a member.

    The second is that as a nonmember charity, your agency was selected by a donor participating in a workplace giving campaign that America’s Charities manages. Click here for more information about workplace giving and how America's Charities helps nonprofits raise unrestricted, sustainable funds.


  2. I received a check from America’s Charities, where can I find the payment details for this check?

    Visit www.pledgefirst.org/charitylogin and enter the login information that was included on your check stub. Click here for instructions on generating a report containing the payment details.


  3. The username and password provided on the check stub we received from America’s Charities does not work. Who can I contact for help?​

    First, please make sure you are visiting the correct website: www.pledgefirst.org/charitylogin

    For assistance accessing your account, click here to submit a request to our help desk team


  4. How often should we expect a payment from America’s Charities?

    Your agency will receive funds from America’s Charities on a monthly or quarterly basis depending on the campaign’s chosen distribution schedule. If you have additional questions regarding timing of your payments, please click here to submit your question to our support staff.

Membership and Charities Listed on America's Charities' Website

  1. How do I become a member of America’s Charities?    

    Click here to learn about America’s Charities member benefits and eligibility criteria.


  2. How can I get my charity listed on your website?

    To be listed on our website, you must be a nonprofit member of America's Charities. If a donor pledges money to your nonprofit through a workplace giving campaign that America’s Charities manages, you will receive money from us, but that does not make you are a member of America's Charities. Click here to learn more about our nonprofit solutions and member benefits. 


  3. I am a nonprofit member of America’s Charities and have a question about the Membership Application. Whom should I contact for help? ​

    Whether you are a NEW or RETURNING nonprofit member, you must submit a member application to America’s Charities each year. The deadline for submitting materials is typically late September, early October.

    If you are having trouble completing your application, logging in, or have a question about the member application, please contact our Membership Application team at (800) 458-9505, extension 4953 or via email at ClientSolutions@Charities.org with “Member Application Help” in the subject line.

  4. I am the new representative for an America’s Charities member nonprofit. What do I do?

    Please notify America’s Charities of the change in contacts at your organization by emailing us at ClientSolutions@charities.org with the new person’s name, title and contact information. We will update our records, including who is listed on our member notification email list.

    Visit the "Resource" section of America's Charities Member Portal to access America’s Charities’ Member Toolkit for answers pertaining to:

    • Donor Reports
    • Member Events & Programs
    • Marketing & Promotion Opportunities
    • An overview of workplace giving and the difference between CFC, State & Local, and private sector campaigns

Tax Receipts, Reports, and Donor Thank You Letters

  1. Does America's Charities send "thank you" notes on behalf of our agency?  

    Charities are responsible for acknowledging donor gifts. America's Charities does not send thank you letters on your behalf. Click here to access our Employee Donor Cultivation Toolkit and webinar recording for ‘thank you’ templates and best practices for communicating with Federal, State & Local, and private sector employee donors.


  2. Does my organization have to provide donors with a tax receipt for their workplace giving donation?

    No, you do not. Immediately after an employee donor pledges through a workplace giving campaign managed by America’s Charities, they receive a “pledge confirmation.” Additionally, by February 7th of the following giving year, America’s Charities provides a pdf file to each corporate client that contains the tax receipt for all employee donors. Employee donors can also access their tax receipt through the employer’s online giving website around the same time.

    However, you are responsible for sending thank you letters to those who have requested an acknowledgment. Click here to access our Employee Donor Cultivation Toolkit and webinar recording for ‘thank you’ templates and best practices for communicating with Federal, State & Local, and private sector employee donors. 


  3. How do I obtain a report with all checks issued to our organization?  ​

    Please click here to submit a request and our support staff will provide you with this report.

Nonprofit Account Information

  1. How do we update our account information?

    Please click here to submit a request for address or name changes. Our support staff will update your account information.


  2. Can you help me log into or set up my organization’s #GivingTuesday account?​

    America’s Charities is proud to be one of the leading providers of resources and ideas that help nonprofits and businesses leverage Giving Tuesday for fundraising and donor engagement.  You can view our library of resources at www.charities.org/givingtuesday. Giving Tuesday was created by 92nd Street Y in 2012 and has grown to become a movement that brings businesses, nonprofits, and individuals together to celebrate and encourage giving. To login or create your organization's Giving Tuesday account, visit www.givingtuesday.org.

If you did not find an answer to your question in our FAQ above, please contact help@charities.org