Customer Service Coordinator (Remote – Part Time & Full Time)

Department: Charitable Funds Management Solutions

We are a non-profit charitable organization looking for skilled individuals who can assist in processing donor pledge information and providing customer support. The ideal candidate is detail-oriented, able to handle multiple urgent tasks, and manage time wisely.  Candidate should be able to help solve problems on their own and as part of a team.

Specific Responsibilities: 

• Handle inbound phone calls, email and chat
• Resolve inquiries, provide support for various online giving platforms, and respond to report or research requests
• Assist with customer service tickets assigned by the team, ability to escalate tickets, and work collaboratively with the team in resolving tickets in a timely manner
• Provide reports using various reporting tools (Ex Crystal and MS Excel).

Education and Experience Requirements:

• Associate degree or higher.   Minimum 1-year related work experience in a relevant analytical

• Demonstrable working knowledge of MS Excel
• Experience working in a fast-paced and deadline-oriented environment
• Excellent oral and written communication skills
• Strong computer skills and the ability to learn new programs and processes. 

Remote work criteria:

• Reliable high-speed internet connection 
• Ability to handle voice calls with minimal background noise 

Candidate must pass a Skills Test (MS Excel functions and writing skills)

Rate: $20-23/hr

Job Type:

• PT flexible hours (M-F between 8:30 AM -8:30 PM), 20-30hrs/week
• FT (M-F between 8:30 AM -8:30 PM)

Applicants please email your resume to: administration@charities.org 

No phone calls or recruiter inquiries. America’s Charities is an equal opportunity employer.