Client Support, Strategy Development, and Advisory Services
It’s clear that employees expect to be able to give at work, they want to be in the driver’s seat of their individual giving, and they want technology to make it easy. Those expectations are only going to get more widespread, and more resilient, as the next generation joins the workforce. Our suite of workplace giving solutions – Engage, Modern Giving, Simply Giving, and Quick Start – are powered by a few truly outstanding technology providers, each offering cutting-edge tools and tech.
However, for technology to work its best, the guiding support from humans is required to ensure a piece of software or program works as intended. Every organization has different needs, every culture is unique, and every program is different. Every America’s Charities’ client – no matter which technology solution is chosen – is supplied with a dedicated account representative to guide you through the workplace giving process from start to finish.
America’s Charities brings to the marketplace a team of professional workplace giving and engagement advisors with extensive experience as nonprofit leaders and corporate philanthropy strategists. Since 1980, our collective experience and ability to provide the highest level of personal service and expert consulting to our clients has resulted in more than a half-billion dollars raised for tens of thousands of charities in federal, state and local government, and corporate workplace giving campaigns.
We are Your Bandwidth
- Dedicated Team of Employee Giving Experts: America’s Charities works tirelessly to meet our clients’ needs. To ensure success, each of our clients gets a dedicated account representative to guide him/her through the workplace giving process from start to finish. From setting up and personalizing the online platform, to helping create a program, to managing the funds, to reporting and more, each America’s Charities client is supported by a full-service Client Engagement team, with experts in workplace giving, employee engagement, technology, charity vetting, funds management, and marketing to provide assistance as needed.
- Employee Giving Best Practices and Resources: In addition to the first-rate attention and support you’ll receive from your dedicated account team, we also provide our clients access to a library of content, guides, templates, and other materials to make your program’s implementation seamless.
- Multi-channel Donor Support: Even more, clients can offer their employees the use of our on-demand help desk support, which has 95 percent donor satisfaction. Our Donor Support Team answers employee questions by phone, email, and online chat, and has an average 10-hour response rate, with 70 percent of donors receiving help within 1 hour.
- Workplace Giving Benchmarking and Strategy Development: For clients who are serious about taking their program to the next level, our Expert Advisory Services will give you a clear perspective of how you stack up to peers, and arm you with specific tactics and overarching strategy tailored to your company’s unique culture and interests.
(Source: Project ROI Study)