Open Position: Customer Service Coordinator (Remote-Part Time)

Position Title:  Customer Service Coordinator (Remote – Part Time)

Department:  Charitable Funds Management Solutions 

We are a non-profit charitable organization looking for skilled individuals who can coordinate multiple client requirements related to fund processing and reporting.  The ideal candidate is detail-oriented, able to handle multiple urgent tasks and manage time wisely. Candidate should be able to help solve problems on their own and as part of a team.

Specific Responsibilities:   

• Handle inbound phone calls, email and chat
• Resolve inquiries, provide support for various online giving platforms, and respond to report or research requests
• Assist with customer service tickets assigned by the team, ability to escalate tickets, and work collaboratively with the team in resolving tickets in a timely manner
• Provide reports using various reporting tools (Ex Crystal and MS Excel).

Education and Experience Requirements 

• Associate degree or higher.   Minimum 1-year related work experience in a relevant analytical
• Demonstrable working knowledge of MS Excel
• Experience working in a fast-paced and deadline-oriented environment
• Excellent oral and written communication skills
• Strong computer skills and the ability to learn new programs and processes. 

Remote work criteria:

• Reliable high-speed internet connection 
• Ability to handle voice calls with minimal background noise 

Candidate must pass a Skills Test (MS Excel functions and writing skills)

Rate: $20-23/hr

Job Type:

• PT flexible hours (M-F between 8:30 AM -8:30 PM), 20-30hrs/week

Applicants please email your resume to administration@charities.org with the job title in the subject line.

No phone calls or recruiter inquiries. America’s Charities is an equal opportunity employer.