MSAA is Improving Lives Today by providing information, services, support and tools to the MS Community. Receiving a diagnosis of multiple sclerosis and living with the disease can be challenging and life-changing. The unpredictable disease course, flaring symptoms, and the impact on daily life create many questions and the need for reliable answers, support, and services. MSAA’s Helpline allows individuals with MS, family members, and friends, to connect directly with trained specialists who can answer questions, provide resources, and offer guidance and reassurance. MSAA's Helpline may be reached by calling (800) 532-7667, emailing MSquestions@mymsaa.org, or engaging in our live MS Chat website option. Additionally, through a wide array of print and digital formats, MSAA provides current and easy-to-understand information as well as useful tools to help people living with MS and their families. MSAA's resources include mymsaa.org comprehensive website, award-winning publications, magazine and videos; and more. 

Many people with MS experience difficulty with balance, coordination, mobility, and managing the heat. To help address these and other critical challenges, MSAA offers support through our: Equipment Distribution Program that provides free, durable medical items such as shower chairs, walkers, and wheelchairs to help improve a person's safety and mobility; our Cooling Distribution Program supplies free cooling vests and accessories that provide several hours of cooling relief for improved quality of life and participation in outdoor activities. The MRI Access Program assists individuals who are uninsured or under-insured in acquiring cranial and c-spine magnetic resonance imaging (MRI) exams to help determine a diagnosis of multiple sclerosis or evaluate current MS disease progression.

Since MS is ever changing, people must remain proactive and stay engaged in the conversation. MSAA offers several programs to support this effort, which include: Educational Programs Webinars where clients can gain valuable knowledge from leading MS experts; My MSAA Community, an online peer platform that allows the safe exchange of information and insights among people with MS and care partners; the MS Conversations Blog which features timely, interactive discussions of topics important to the entire MS community; podcasts to report current MS care and coping strategies, and numerous Social Media Platforms. 

Additionally, MSAA continues to develop and expand its series of useful tools, which enable people to take an active role in understanding and managing their MS. Among MSAA's most innovative tools are: My MS Manager, a free mobile phone application that allows users to track medications and symptoms, journal experiences, and share data with physicians; the SEARCH program which explains the long-term treatments for MS; and the My MS Resource Locator which is an MS-specific online database.