Stephen M. Delfin
President and CEO
President and chief executive officer Steve Delfin was a long-time volunteer member of the America’s Charities board. He was serving as chairman when he was recruited to take over the organization’s professional leadership in January 2010. Delfin came to the organization after serving as Executive Director of the National Credit Union Foundation (NCUF), where he was responsible for providing leadership and strategy for America’s credit unions and their related foundations, philanthropic, and social responsibility initiatives.
He has 30 years of experience working in and with major national and international not-for-profit organizations and socially-responsible international corporations, including a long history of engagement with and leadership around workplace giving and employee volunteerism programs. Prior to the NCUF, Delfin was the worldwide director of community relations for Booz-Allen-Hamilton, a global leader in management consulting providing services to major international corporations and government clients. There he was responsible for the firm’s award-winning worldwide philanthropic and corporate citizenship programs, including the home office workplace giving program where he brought in America’s Charities as a partner.
It was while at Booz-Allen-Hamilton and while serving on the America’s Charities board that Delfin worked with America’s Charities leadership and a Booz-Allen-Hamilton technology team to conceive and create the first iteration of PledgeFirst, now the standard among national charitable federations for workplace giving. Delfin’s career also includes executive positions with the National Association for Home Care, the Just Say No Foundation), the American Red Cross, and United Way of America. He has also managed his own communications firm, Delfin & Associates, providing strategic public relations and strategic philanthropy counsel to not-for-profit organizations and corporations. A highly respected leader in the both the not-for-profit and business communities, Delfin has delivered hundreds of speeches, seminars and workshops on a range of topics. In addition to his long volunteer service with America’s Charities, Delfin has also recently served as volunteer chairman of the board of trustees of the ePhilanthropy Foundation, as a board member of the National Cooperative Development Foundation, and continues as an uncompensated member of the advisory board of cMarket, a leading internet fundraising firm. Delfin is a native Washingtonian and the son of a government executive. He holds a B.S. degree in journalism from the University of Maryland.
Arnold G. Swope
Executive Vice President & Chief People Strategy Officer
Arnold Swope is Executive Vice President and Chief People Strategy Officer with overall responsibility for America's Charities' human resources and staff development. Arnold oversees the Finance Department including risk management functions, and audit and regulatory/legal compliance. Arnold also serves as primary liaison for Community First and all its activities. He was most recently Chief Operating Officer.
During his tenure with America’s Charities, Arnold has played a major role in the development and execution of best practices for workplace charitable campaign success that has increased giving. He also served two terms as Chairman of the National Combined Federal Campaign Foundation, and been a member of the Association of Fundraising Professionals. In addition, he leads the strategic planning process for the organization; has developed successful relationships with a number of Fortune 500 companies; worked nationwide with federal, state and local public employees; and grew the organization from seven to thirty employees. During his tenure, America’s Charities has increased it fundraising for charitable causes from $10 million annually to the present $30 million annually.
Prior to coming on board with America’s Charities, Arnold was the executive director of the Bay Area Black United Fund, in Oakland, CA, where he lead a team of staff and volunteers through five successful years of public and private sector workplace charitable giving campaigns that had a positive impact on the lives of thousands of San Francisco Bay area residents. He has a B.A. from Central State University in Ohio and master’s degrees in Corrections and Public Administration from Xavier University in Ohio.
Senior Vice President & Chief Administrative Officer
Barbara Funnell is Senior Vice President & Chief Administrative Officer of America's Charities. Barbara works with the organization's volunteer leadership on oversight and governance, and with the senior executive team on core administrative and planning functions and overall strategy development. She joined America's Charities in 2005, and was most recently Vice President, Member & Campaign Services. In that capacity she oversaw the annual renewal of federation memberships for over 140 charities. She also managed annual applications, according to stringent regulatory standards, on behalf of member organizations to the nationwide Combined Federal Campaign and to 180 state and local campaigns. Barbara was also responsible for member recruitment, and under her leadership, membership grew to record levels.
Immediately prior to joining America's Charities, Barbara was Corporate Relations Director at the Brookings Institution in Washington, DC, where she planned and implemented the annual campaign to raise $1.2 million in general support from 80 corporations, co-managed the institution-wide campaign to raise $2 million in project support, and developed the stewardship program for major donors. Previously, she held senior positions at several London-based market research companies. She has worked as a consultant on a voluntary basis for nonprofits in the UK and the US, and currently serves on the National CFC Committee.
Vice President of Fiscal Services
Gustafson began her career in the not-for-profit industry in 1994 as a teacher for YouthBuild USA in Washington, DC. During her tenure, she helped at-risk youth earn their GED, conducted business writing classes for a welfare-to-work program, and established the school’s library through monetary and material donations. She joined America's Charities in 2000 as a campaign services coordinator, where she has worked closely with charities and public sector campaigns, raising $4 million for America’s Charities and its members.
In 2002, Gustafson transferred to the Fiscal Department where she currently serves as vice president of fiscal services, overseeing the collection and distribution of more than $30 million annually to 5,000 charities nationwide. In this position, she has streamlined the distribution process with increased use of technology, ensuring that administrative costs are kept to a minimum and that more dollars reach the charities serving the needs of the community.
She has a B.A. from the University of Maryland and an M.B.A. from George Mason University in Virginia.
Senior Vice President & Chief Customer Officer
Scott Black is Senior Vice President and Chief Customer Officer with overall management responsibility for Business and Campaign Services, Fiscal Services, Member and Campaign Services and Marketing Communications. In this role, he will focus on the comprehensive view of our customer and stakeholder strategy to maximize acquisition, retention, and revenue goal acquisition. He was most recently Vice President, Business and Campaign Development.
Prior to coming to America’s Charities, his background included a thirteen-year career in with Hallmark Cards in sales, sales training, sales management, operations, product marketing and brand management. Previously he was national sales director with Enesco, regional sales director with Kintera, a fundraising technology company, and vice president with ScoreCast, the golf software provider to the PGA. His prior non-profit experience included time as executive director of the Frank Lloyd Wright Unity Temple Restoration Foundation and vice president at Global Impact.
Scott has a B.S. in business administration and a B.A. in philosophy from Juniata College in Pennsylvania.
System Wide Database Administrator
Pam Walker joined America’s Charities in 1991 as senior executive assistant. In 2001, when the organization decided to implement a new database system, she became the key person to coordinate and oversee the project. After the project ended, it was evident a full-time person was needed to ensure the integrity of the database, train staff and keep current on the functions of iMIS, and Walker was promoted to the new position.
Prior to coming to America’s Charities, Walker worked with Big Brothers of the National Capital Area for more than ten years as a fundraiser and in the accounting office. She has an associate’s degree in accounting from Ben Franklin University and has trained in Microsoft SQL Development and Administration.
Lynne D. Filderman
Vice President and Chief Marketing Officer